Refund Policy
At WoodSoft, we take pride in providing high-quality wood furniture to our customers. Our refund policy is designed to offer peace of mind and assurance when making purchases from our store. If you find yourself unsatisfied with your purchase from WoodSoft Furniture Store, you may be eligible for a refund under the following conditions:- Defective or Damaged Products: If the furniture you receive is defective or damaged during transit, please notify us within 7 days of delivery. We will arrange for a replacement or provide a full refund, including any shipping costs incurred.
- Change of Mind: We understand that your preferences may change, and you may decide that the furniture does not suit your needs. You can return the item to us within 30 days of purchase for a refund. The item must be unused, unassembled (if applicable), and in its original packaging to qualify for a refund.
- Incorrect Product: In the rare event that you receive the wrong product or an item different from what you ordered, please contact us immediately. We will arrange for the correct item to be delivered or provide a full refund, including any return shipping costs.
- Non-Refundable Items: Certain items, such as custom-made or personalized furniture, may not be eligible for refunds unless they are defective or damaged upon arrival.
- Refund Process: Once we receive the returned item and inspect it for eligibility, we will process your refund to the original method of payment within a reasonable timeframe. Please note that it may take several business days for the refund to appear on your account, depending on your financial institution.