Return Policy
At WoodSoft, we want you to be completely satisfied with your furniture purchase. Our return policy is designed to provide you with flexibility and peace of mind when shopping with us.- Eligibility: To be eligible for a return, your furniture item must be unused, unassembled (if applicable), and in the same condition that you received it. Returns must be initiated within 30 days of delivery.
- Return Process: To initiate a return, please contact our customer support team to request a return authorization. Once approved, you will receive instructions on how to return the item. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defective or damaged item.
- Refund Processing: Refunds will be processed to the original method of payment within a reasonable timeframe after the returned item is received and inspected. Please note that it may take several business days for the refund to appear on your account, depending on your financial institution.
- Return Exceptions: In some cases, returns may be subject to restocking fees or other charges, particularly for large or bulky items. These fees will be deducted from the refund amount.
- Manufacturer Warranties: Some furniture items may be covered by manufacturer warranties. If you encounter any issues with a product covered by a warranty, please contact the manufacturer directly for assistance.